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Ordering contacts from 1-800 Contacts may be less expensive than through an eye doctor or brick-and-mortar eyewear retailer. But you must have a prescription from an eye doctor in order to place your order.
As a near-sighted millennial with a strong aversion to paying retail prices, I have a long history of ordering my contact lenses through the mail.
I’d guess it’s been nearly 20 years since I first plopped my bespectacled-self into the optometrist chair and asked for a contact lens prescription.
After about 10 years of ordering contacts through my eye doctor in the mall, I started leaving the office with a photocopy of my prescription instead.
I would go home and promptly plug my prescription into whatever optical supply source came up on Google that day to order my lenses. All I really cared about was how much they cost and how fast they would ship.
And all of this time I figured that the many mail-order prescription optical sites, including 1-800 Contacts, were pretty much the same. As it turns out, I was wrong.
I took a second look at the services that 1-800 Contacts provides, what other customers say, and what you should know if you’re considering becoming a customer, too.
Pros of buying from 1-800 Contacts
- Like other direct-to-consumer companies, 1-800 Contacts may be less expensive than buying your contacts through an eye doctor or brick-and-mortar eyewear retailer.
- The company offers a generous return policy that includes defective or torn lenses and lenses you don’t need because of changes in your prescription.
- They have 20 years of experience providing customer service, which is a long time compared with some competitors.
- Customers love that a person takes their phone call and handles their orders if they need help.
Cons of ordering from 1-800 Contacts
- Online retailers like 1-800 Contacts don’t provide services the way an eye doctor does. If you want help figuring out how to put your contacts in and care for them, there are videos online. If you’re having issues with comfort, reach out to an eye doctor.
- As with any items from any retailer, back orders can happen sometimes. Once you’ve put in your order, if that ends up being the case, you’ll just have to wait.
- Lenses you return because your prescription changed will earn you store credit, not your money back.
In terms of the telehealth boom we’re seeing now, 1-800 Contacts was way ahead of the curve. The company was founded in 1995, which makes them the oldest prescription-by-mail optical company that’s still operating.
Before ordering things online was a way of life, 1-800 Contacts allowed you to place a phone call with the supplier and create an order, which was then delivered directly to your home.
The number you called to place the order? 1-800-266-8228, which is still the company’s customer service phone number today. On the phone keypad, that spells out 1-800-CONTACT, hence their name.
1-800 Contacts sells:
- Disposable contacts. These are meant to be replaced every day, every 2 weeks, and every month. They sell brands by four major manufacturers: Bausch + Lomb, Johnson & Johnson, CooperVision, and Alcon.
- Colored contacts. Color-tinted contacts contain a colorful lens that covers the iris of your eye but not your pupil. Even if you’re only interested in purchasing colored contacts for cosmetic reasons, you’ll still need a prescription.
- Contact solution. 1-800 Contacts carries several brands of contact solution on its website.
1-800 Contacts doesn’t sell glasses on their main site. However, the company does own Liingo Eyewear, which primarily sells glasses.
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The cost will depend on what type of contacts you need, as well as whether you have vision insurance.
I wear contacts almost every day, but I do stretch out my orders (and give my eyes a break) by sticking with my glasses at least once a week. Ordering 2 boxes of 90-day disposable daily contacts will typically last me about 3 months.
I did some Googling and got a hold of a $10 coupon, so my 2-box order came out to $96. That’s just about standard for what I would pay from other contact lens suppliers. In fact, it’s somewhat cheaper than what I’ve paid before for 90 days of contacts.
Paying over $100 for contacts 4 times a year isn’t my favorite thing, but when you do the math, $1.06 per day for prescription contact lenses that don’t dry my eyes out seems like a bargain.
Notes on free shipping
1-800 Contacts offers ground shipping (which takes 5 to 7 days) for free. Note that this is pretty standard for companies that ship contacts. No matter which supplier I’ve used, a 2-box order tends to cost enough to qualify for free shipping. I don’t think I’ve paid to ship my contacts, ever.
If you want your contacts to come earlier, you can pay for one of their faster shipping options. You’ll get a delivery estimate as soon as you place your order. But, like in my experience, the contacts may even come a day or two sooner than expected.
What if I need new contacts right now?
If you really need a set of contacts ASAP, you can contact your eye doctor’s office and ask if they have any in stock. You can also pay 1-800 Contacts $15 extra for overnight shipping.
1-800 Contacts isn’t an optometrist or ophthalmologist service, but the products they sell require a prescription, by law, in the United States.
You can get a copy of your prescription from your eye doctor and send it to 1-800 Contacts. If you don’t have an official copy of that information, you can simply share your doctor’s contact information with 1-800 Contacts and they’ll take care of it for you.
If you don’t have a current prescription and need to renew it, you can try the 1-800 Contacts online eye exam. This service costs $20. Experts say this type of exam isn’t a replacement for an in-office exam.
As a new customer in early 2020, Healthline senior editor Megan Severs found their services helpful.
She noted, “The contacts arrive really quickly and they send follow-ups when it’s time for a new pair. They also offer to work with my eye doctor to get my updated prescription information, and, given COVID, gave me the option of doing a virtual exam. The virtual exam was really easy and meant that I was able to get new contacts without needing to wait for my eye doctor to reopen. I really appreciated that they found a solution for this.”
1-800 Contacts is best for people who have had a recent eye exam, up-to-date prescription, and are looking for affordable contacts shipped directly to their door.
You may be a good fit for 1-800 Contacts if you:
- have experience wearing contacts and haven’t had any problems with wearing them
- have a stable prescription for contacts that doesn’t require frequent check-ins with your eye doctor to make sure the prescription is still accurate
- prefer to have your eyewear shipped directly to your house several times a year instead of picking it up from a retailer
You can place your order online or you can still call the number 1-800-CONTACT.
What you’ll need before ordering
The first time you place an order with 1-800 Contacts, you’ll need:
- a copy of your prescription or your doctor’s contact information
- your payment information (credit card or PayPal)
- a copy of your insurance card, if you have vision insurance
For subsequent orders, 1-800 Contacts will save your prescription information in your account.
The ordering process itself is pretty simple. You’ll select the contact lens brand that you typically use, and enter the prescription numbers listed as your OS (left eye) and OD (right eye). You may also need to note in your order if you have astigmatism.
Then, you’ll enter in your doctor’s information and place your order. Once you’ve ordered, 1-800 Contacts will confirm your prescription and process your order for shipment. If you have a copy of your prescription, you can submit a photo of it along with your order using the website’s automated system.
If you have vision insurance, you’ll need to enter in that information, too. 1-800 Contacts accepts most major forms of vision insurance.
If you’re going to submit to a health savings account (HSA) or flexible spending account (FSA) for reimbursement, make sure to print off a copy of your receipt.
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Severs said, “Ordering is straightforward. Assuming your prescription is still valid, you either need to have a copy of your prescription or give them your eye doctor’s info so that they can retrieve it, but they’ll work with your doctor to get it if you don’t have a physical copy of it.”
1-800 Contacts has a generous return policy.
- You can return any unopened contacts to 1-800 Contacts for a full refund.
- Sometimes, even high-quality contacts break apart while you’re putting them in your eye. 1-800 Contacts offers torn lens replacement for when this happens.
- If your prescription changes before you use all the contacts in your order, you can return the unopened contacts for store credit.
To initiate a return, you can use 1-800 Contacts live chat app or call their customer service hotline. A representative will walk you through the return process.
On Trustpilot, 1-800 Contacts has a little more than 200 reviews with a 3-star average. Ratings are split pretty evenly between poor and great, giving it 2.6 stars out of 5. This brand reputation is certainly not as good as it could be.
1-800 Contacts is an accredited company with the Better Business Bureau (BBB). They have an A+ rating from the BBB based on their commitment to customer service. There are about 30 customer complaints on the BBB site, all of which 1-800 Contacts has responded to.
In 2016, the Federal Trade Commission (FTC) issued a complaint against the company alleging anti-competitive practices that reduced the ability of competitors to bid on or win advertising space online for like products and services.
According to the BBB, in 2018 the FTC ordered 1-800 Contacts to stop unfair practices outlined in the complaint.
| Retailer | Eye doctor on-premises | Sells eyeglasses | Accepts vision insurance as payment |
|---|---|---|---|
| 1-800 Contacts | No | No | Yes |
| Costco | Yes | Yes | Yes |
| LensCrafters | Yes | Yes | Yes |
| LensDirect | No | No | No, but will help you get reimbursed |
You can also order contacts through your eye doctor when you get your prescription. These contacts can typically be delivered to you via mail, too.
Ordering online is a great option, but that doesn’t mean that you should skip the eye doctor You should see an optometrist annually if you wear contact lenses.
Get to your eye doctor if you experience any of the following symptoms:
- redness, colored discharge, or other possible signs of an eye infection
- if you suspect that you’ve lost a contact lens in your eye
- if you’re experiencing blurry vision
- new onset of dry eye
- any difficulties with your vision
Is 1-800 Contacts legit?
1-800 Contacts is a legitimate, direct-to-consumer online retailer that was founded in 1995. It’s accredited by the Better Business Bureau and has hundreds of reviews on consumer experience websites. If you order from 1-800 Contacts and you run into a problem, there will be customer service reps to assist you.
Is 1-800 Contacts owned by Walmart?
1-800 Contacts is not owned by Walmart. In 2008, 1-800 Contacts began a partnership with Walmart that paired in-person eye exams at Walmart and Sam’s Club stores with the 1-800 Contacts phone and online ordering model. That partnership ended in 2013 and was not renewed.
How much are contacts from 1-800 Contacts?
The cost of contacts from 1-800 Contacts depends on your prescription and the products that you use. 1-800 Contacts price matches with the lowest price you can find online for the same product. Ordering from them will likely cost about the same, or a little bit less, than ordering from your optometrist’s office.
Does 1-800 Contacts call your doctor?
1-800 Contacts will call your eye doctor to verify your contact lens prescription if needed and they’ll only do it with your express permission. If you include an up-to-date copy of your contact lens prescription when you order, this step won’t be necessary.
What happens if 1-800 Contacts can’t verify your prescription?
If 1-800 Contacts cannot verify your prescription, it will “bounce back” and the order will be cancelled. 1-800 Contacts will contact you to let you know your order could not be processed. Your prescription will not be filled and you will be not be charged for your order.
1-800 Contacts is one of several direct-to-consumer retailers that mails contacts right to your house. Since most of these online retailers offer basically the same products, companies can only stand out by offering the best prices and best-in-class customer service.
Overall, 1-800 Contacts offers responsive customer service and convenience and has been doing so for more than 20 years.
But if you’re new to wearing contacts, you might consider ordering through your doctor the first few times. You can also speak with them about any contacts you use just to make sure everything is going smoothly.
In general, ordering from 1-800 Contacts may be worth the price if you’re a seasoned contact lens wearer.
Editor’s note on testing
We’re here to make researching products easier for you.
In some cases, that means having our writers and editors test products to see how they perform in real life. In others, we rely on crowdsourcing reviewer feedback from retail and consumer sites.
For this review, our writer relied on her years of experience as a contacts wearer and shopper, including her experience as a 1-800 Contacts customer. She also analyzed online customer feedback for the company’s services.
Kathryn Watson is a freelance writer covering everything from sleep hygiene to moral philosophy. Her recent bylines include Healthline, Christianity Today, LitHub, and Curbed. She lives in New York City with her husband and two children, and her website is kathrynswatson.com.
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FAQs
Is it safe to order from 1-800 Contacts? ›
1-800 Contacts is a legitimate, direct-to-consumer online retailer that was founded in 1995. It's accredited by the Better Business Bureau and has hundreds of reviews on consumer experience websites. If you order from 1-800 Contacts and you run into a problem, there will be customer service reps to assist you.
What do I need to know before buying contacts? ›- Contact Lens Prescriptions Are Brand Specific. ...
- Colored Lenses Require a Prescription Too! ...
- Ask for a Copy of Your Prescription. ...
- Always Keep Your Prescription On Hand and Updated. ...
- Stick to Your Wear Schedule.
If you don't have a copy of your prescription, go ahead and complete your order as you normally would. We'll try to verify your prescription by reaching out to your doctor who may be responding normally, even though they aren't seeing patients. You can also take our 10-minute online vision exam, ExpressExam.
Does 1-800 Contacts give refunds? ›Of course! You're only responsible for covering the difference in cost between the two brands. If your new brand is less expensive (lucky you), we'll give you the option for a refund.
Is 1-800 Contacts FDA approved? ›All lenses 1-800 Contacts sells are FDA-approved for sale in the United States.
Is 1-800 Contacts owned by Walmart? ›...
1-800 Contacts.
| Type | Private |
|---|---|
| Owners | KKR |
| Website | 1800contacts.com |
Don't Buy Contact Lenses from Any Store or Website If It Doesn't Require a Prescription. Wearing lenses without a prescription can put your eye health at risk.
Which brand is best for contact lenses? ›- Bausch & Lomb Soflens 59 Contact Lenses.
- Freshlook One-Day Color Pure Hazel Powerless.
- Soft Eye Diamond Eye 3 Pair.
- Bausch & Lomb Optima38 Contact Lens.
- Clear Contact Lens Monthly Power.
- Acuvue 1 Day Moist Daily Contact Lens.
Yes, you need to be a member to purchase glasses or contacts at Costco Optical centers. However, you do not need to be a member to make an appointment with our in-house optometrist.
Do online contacts verify prescription? ›You will need to have a prescription written by a licensed optometrist or ophthalmologist to buy contact lenses. The seller will also verify your prescription to make sure it's valid. You can't legally order contacts with an expired prescription either.
Does Walmart verify contact prescriptions? ›
We will verify your prescription with your doctor and notify you if the prescription is expired. Walmart has one of the most customer friendly return policies in the online optical industry.
Is 1-800 Contacts more expensive? ›Considering that you end up with an identical product, even the bonuses of top-notch service and quick delivery can't justify the extra cost. However, 1-800 Contacts does not have any hidden fees, like some online retailers, and it will match any price you find.
Can I return unopened contact lenses to 1-800 Contacts? ›We'll exchange any unopened contacts for free (including shipping) should your prescription change. Actually, we'll exchange unopened contacts for any reason.
How much is the 1-800 Contacts settlement? ›What do the Settlements provide? Defendants will collectively pay $40 million to settle the claims against them.
How much are contact lens settlements? ›New You can now listen to Insurance Journal articles! Alcon Vision and Johnson & Johnson have agreed to pay a total of $75 million to settle a class-action lawsuit that accused the companies of price fixing on disposable contact lenses.
What is the new contact lens rule? ›In 2020, the FTC amended the Rule, which you can find here. The Contact Lens Rule requires prescribers to give patients a copy of their contact lens prescriptions at the end of a contact lens fitting, even if the patient doesn't ask for it.
What is legally blind prescription for contacts? ›Simply put, if your prescription is -2.5 or lower, this means that you are legally blind. Visual acuity of -2.5 is equivalent to 20/200 vision.
Where is it safe to buy contacts? ›...
1-800 Contacts
- Anthem.
- United Healthcare Vision.
- Davis Vision.
- Spectera.
Wickedeyez / Gothika Manson contact lenses were made famous by the American singer, Marilyn Manson.
What brand of contacts does Walmart use? ›BENTONVILLE, Ark., July 26, 2022 — Walmart and WALDO are partnering to make eyecare more accessible and affordable. Walmart is the first exclusive retailer to offer WALDO, an innovative and accessible eyecare brand that believes in the power of positive vision.
How long do contact lenses last once opened? ›
Don't wear contact lenses longer than designed. A daily disposable lens should be thrown away every day. A biweekly disposable lens should be thrown away after 14 days. A monthly disposable lens should be thrown away after 30 days.
How long can contacts sit in solution? ›Some solutions are only good for 24 hours of storage while others can store lenses for up to one month. Some soft contact lens multipurpose solutions allow for long-term storage of up to one month in a tightly closed contact lens case. For GP lenses, some GP lens solutions also allow for one month of long-term storage.
Should contact lenses be kept in fridge? ›Normally they can be stored for years at room temperature without ever drying out. Your contacts should be stored at room temperature, not in the fridge.
What are the 3 types of contact lenses? ›- Soft Contact Lenses. Soft contact lenses are made of soft, flexible plastics that allow oxygen to pass through to the cornea. ...
- Rigid Gas Permeable (RGP) Contact Lenses. ...
- Extended Wear Contact Lenses. ...
- Disposable (Replacement Schedule) Contact Lenses.
Hydrogel material is extremely flexible due to its water content. This flexibility makes hydrogel contact lenses feel soft and comfortable on the wearer compared to rigid lenses. The main hydrogel material used for soft contacts is poly(2-hydroxyethyl methacrylate), usually called poly-HEMA.
Does it matter what brand contacts you buy? ›Not all brands are equal
Aside from getting a contact that fits your eye perfectly (not all brands make lenses in every size), different lens materials may be more comfortable/effective for your specific vision needs.
Costco doesn't offer the cheapest contacts online for small orders. A month's supply of some lenses is more expensive than others. If you are looking for the cheapest and best place to order contacts for a month's supply, go with other options, like Discount Contact Lenses.
Is Costco best place for contacts? ›Costco. “One way that Costco's a game-changer is if you wear contact lenses,” Clark says, pointing out that Costco has some of the lowest prices across the board. In addition to filling prescriptions for most trusted brands at some of the best prices, Costco often offers deals and rebates.
How much is a contact lens exam at Costco? ›| Basic Eye Exam: | $69.00 |
|---|---|
| Basic Contact Lens Exam: | $109.00 |
| Toric Contact Lens Exam: | $129.00 |
| Wellness Retinal Imaging | $25.00 |
| Monovision Contact Lens Exam | $129.00 |
Contact lens prescriptions are brand specific and cannot be substituted. National brands are available to be purchased anywhere, so requesting this in advance will make it easier to fill your prescription later. Doctors are legally required to provide a written copy of your prescription upon request.
How do you get contacts when your prescription is expired? ›
Why do contact lens prescriptions expire? It's true—when your contact lens prescription expires, you'll have to make an appointment with your optometrist in order to obtain an updated one. You won't be able to buy more contact lenses until you do, even if you buy them online.
How are eye prescriptions verified? ›A prescription is considered verified if the prescriber confirms that it is accurate by responding to the seller, if the prescriber informs the seller that the prescription is inaccurate and provides the accurate information, or if the prescriber fails to communicate with the seller within 8 business hours after ...
Can you walk into Walmart and buy contacts? ›Walmart Vision Center requires a special exam if you wear contacts, which cost around $105. This cost does go up around $20 if you have an astigmatism. But, you don't have to get an eye exam at Walmart Vision Center in order to purchase contacts through WalmartContacts.com. All you need is a prescription.
How much does an eye exam for contacts cost at Walmart? ›A. A comprehensive eye health and vision exam is $80. A contact lens exam is $115. If you need bifocal correction or want to wear contact lenses for the first time, the exam cost $145.
How much are contacts without insurance? ›What You Can Expect to Pay. Disposable contact lenses cost approximately $200 to $1,000 per year or $15 to $85 per month for regular wearers, if you're buying for both eyes. This range is so broad because it encompasses different types of contact lenses for different kinds of vision correction.
Are daily or 2 week contacts cheaper? ›Since weekly lenses don't need to be replaced every day, they are typically more convenient for those who are not “morning people.” Weekly contacts also generate less waste and are less expensive than daily contact lenses.
How much does the average person spend on contacts? ›The cost of contact lenses can vary, but the average cost for an annual supply of contacts, if you're nearsighted, should be between around $200 and $300. If you need to replace your contacts throughout the year, plan to purchase around sic to 10 boxes total, with a cost of around $20 to $30 for each box.
Which contact lenses are cheaper daily or monthly? ›Monthly lenses are more cost-effective than dailies if you wear contacts every day. It's also ideal for people who switch between glasses and contacts multiple times a day. You can clean and place them back again when needed, unlike with disposable lenses that must be discarded after use.
How long does 1-800 Contacts take to verify prescription reddit? ›After you submit your order, we'll verify your prescription with your eye care provider to make super-sure you get the correct contacts. This may take up to one business day.
How recent does your prescription have to be for 1-800 Contacts? ›The law requires that your prescription be valid for at least one year. An eye doctor may only write a prescription for less than one year if justified by your medical health. Under federal law, your ability to order lenses from 1-800 Contacts and other retailers is simple, easy, and consumer-friendly.
Do unopened contacts actually expire? ›
Even unopened contacts can go bad when it's past their expiration date. Contact lenses are packed in a solution that acts as a preservative, but over time, the solution also expires. At that point, it can no longer keep the contacts sterile and safe to use.
Can you trust 800 contacts? ›1-800 Contacts is a legitimate, direct-to-consumer online retailer that was founded in 1995. It's accredited by the Better Business Bureau and has hundreds of reviews on consumer experience websites. If you order from 1-800 Contacts and you run into a problem, there will be customer service reps to assist you.
Is it worth it to join a class action settlement? ›Even in cases with minor damages, it may be worth your time, money, and resources to join a class action lawsuit. If you have minor injuries or other damages from a large company's negligence, these issues can affect many other people, too.
How long does it take to get money from a class action settlement? ›The average time it takes to process a settlement check is between one and six weeks. However, it can take several months for you to receive just compensation. If you hire one of the experienced attorneys from Morgan & Morgan, you should not have to wait six weeks to receive your settlement check.
Can you buy a weeks worth of contact lenses? ›Even if bi-weekly contacts aren't the right fit, daily or monthly contacts may be. ACUVUE® offers a variety of bi-weekly contacts for people like you. Your doctor can help you find an option that is right for you, whether you are nearsighted or farsighted, or if you have an astigmatism.
What is the contact lens lawsuit about? ›October 12, 2022
Plaintiffs allege that defendants illegally imposed minimum retail prices for many popular brands of contact lenses, and that in doing so, they violated federal antitrust laws, as well as state consumer protection and antitrust laws.
GTL will credit or refund 100% of the amount that GTL retained from your account due to inactivity. Payments to former customers may be reduced if the total credits/ refunds exceed the available Settlement fund. What are my rights?
Who does 1-800 Contacts use for shipping? ›Track 800 Contacts Order Status
Support USPS, FedEx, UPS, DHL, Lasership or 1035 couriers worldwide.
1-800 Contacts is located in Draper, Utah, United States .
What contacts do Kylie Jenner use? ›Kylie Jenner wears Solotica Color Contact Lenses! Kylie Jenner has been spotted numerous times wearing Solotica in different colors and styles. Kylie's blue eyes are Solotica Hidrocor Ice, Solotica Hidrocor Crystal, and sometimes Solotica Natural Crystal.
How many boxes of contact lenses do I need for a year supply? ›
If you replace your contacts approximately every two weeks, this means you need about five boxes (30 lenses) per eye, or a total of 10 boxes per year. This comes to an annual contact lens cost of roughly $250 to $400 (lenses only). A number of factors can increase how much contacts cost, including: Astigmatism.
What is the strongest contact lens prescription available? ›The highest level of corrective power for monthly soft contact lenses is about -12 Dioptres (bear in mind that the average prescription for short sighted people is -2.00 Dioptres), and is available from both Purevision 2HD and Biofinity.
How much does 1-800 Contacts cost? ›Price: High, but the company has a price match guarantee
For my contacts (a 24-pack of Acuvue Oasys with Hydraclear Plus), 1-800 Contacts charges $152 per box.
| Item | Lens.com | 1-800 |
|---|---|---|
| Johnson & Johnson 1 Day-Acuvue Moist 90-day | $65.00 | $59.99 |
| Biofinity 6-pack | $37.99 | $49.99 |
| Air Optix Aqua 6-pack | $35.99 | $54.99 |
| Dailies AquaComfort Plus 90-pack | $47.99 | $51.99 |
- Bausch & Lomb Soflens 59 Contact Lenses.
- Freshlook One-Day Color Pure Hazel Powerless.
- Soft Eye Diamond Eye 3 Pair.
- Bausch & Lomb Optima38 Contact Lens.
- Clear Contact Lens Monthly Power.
- Acuvue 1 Day Moist Daily Contact Lens.
Costco doesn't price match contact lenses. However, they may be able to offer a refund if you purchased them within the last 30 days and you find that their prices have gone down.
Can I buy contact lens without consulting the doctor? ›It's better to consult an eye doctor before going in for contact lenses. By doing so, you not only undergo comprehensive eye examination, you receive contact lens trial prior to the supply of actual contact lenses coupled with professional advice and training in the handling and after care of this medical aid.